At Hotel Kunal, we strive to provide the best experience for all our customers. However, if you need to cancel an order or request a refund, please review our Refund and Cancellation Policy below.
1. Refund Policy & Cancellation Policy
- Food Delivery Orders:
we provide refunds if we’re unable to fulfill your order - Cancellations:
All orders are final and cannot be modified or cancelled once placed. Ensure order is correct before order is placed
2. Refund Method
Refunds will be processed and credited back to the original method of payment, within 7- 10 business days to your payment method.
- If you paid by credit/debit card, the refund will be credited to the same card.
- If you paid by other methods (e.g., cash on delivery), we will arrange for a refund according to our internal process
3. Damaged or Incorrect Orders
If your food is delivered damaged, incorrect, or with missing items, please contact us immediately within 30 minutes of receiving the order. We will resolve the issue by either issuing a full refund or sending a replacement order.
4. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact our customer support team at:
hotelkunalaburoad@gmail.com
When contacting us, please include your order details, reason for cancellation or refund request, and any supporting images or documents if applicable.